Sander van der Maat
Sr. Talent Acquisition +31(0)40-2677100
As Lead Engineer PLS Support you are the vital connection between our customers, development teams, operations and suppliers.
At Sioux Technologies, we develop and build complex high-tech products, often at the limit of what is technologically possible. We do this together, within a close-knit team of enthusiastic specialists in electronics, software, optics & physics, mechanics, mechatronics and mathematics. This is how we bring high-tech to life that makes society healthier, safer, smarter, more sustainable and more fun. This could be for a large project at a renowned multinational or for a promising start-up developing the next breakthrough technology.
What excites you as a Lead Engineer PLS Support
Your role is to bridge the gap: serve as the mainpoint of contact betweenSioux Technologies and our customers, proactively addressing all customer needs and ensuring Service Level Agreements (SLA) are adhered to, during the system life time until end of Lifetime.
- Technical support: Provide phone and email support for system issues (troubleshooting), handle complex spare part issues, installation support, review technical drawings, and manage all customer inquiries in our ticket system (Jira).
- Product development: Participate in new Product Creation Process (PCP) projects to gain system knowledge and integrate our service requirements into new products, ensuring Product Lifecycle Management (PLM) for many years.
- Change management: define and implement operational and organizational processes that enable world-class Product Lifecycle Services and drive continuous improvement programs.
- Customer Change Requests: Lead and support redesigns needed for bug-fixing, quality, safety, reliability, cost reduction, new enhancements or features of our systems.
- End of life service management: Design and define replacement parts with support from our development and engineering departments to address obsolescence issues.
- Production support: Assist our factory in resolving quality and supplier obsolescence issues to ensure continuous production.
- Sales support: Assist the sales team with selling/addressing customer-focused Service Level Agreements.
Your future workplace
This is what brings you to the table
- A completed Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics (or equivalent).
- Work experience in complex multidisciplinary high-tech system development and assembly environments, with at least 5 years of experience.
- Effective in stakeholder management, both within the organization and with suppliers and customers.
- Familiarity with service requirements, service level agreements, and life cycle management.
- Fluent in English.
- Willingness to travel (10%).
Why you want to work here
- You will work within a pleasant working environment, in which High-Tech, High-Fun & High-Value are central.
- A 32-40 hour working week, with room to work from home. A healthy work-life balance is very important to us!
- No matter how experienced you are, you will continue to develop yourself on a personal and technical level. You have a personal training budget of €6000 available for this, every year.
- A VitaliTech budget that you can use, for example, to pay for your sports subscription or the purchase of a smart watch, laptop or bicycle.
- We love continuous development; people, good ideas and Sioux!
- We also find it incredibly important to have fun together - no joke! We organise a lot for our employees from family festivals to inspiring knowledge sessions.
- You work on the Sioux Campus and can use our Sioux Labs living room every day to have lunch, play sports or music and share your knowledge with colleagues.